Contact Citgo Customer Service
Citgo Phone Numbers and Emails
Toll-Free Number:
-
(800) 423-8434
Customer Service:
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(866) 926-5615CITGO Fleet card
-
(855) 598-4879CITGO Rewards® Card
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(800) 331-4068 ext 2For questions about our lubricants
Citgo Emails:
Customer Service
Lubricants Product Information
General Info
Media
Press Inquiries
Contact Information
Citgo Website:
Citgo Help Center:
Corporate Office Address:
CITGO Petroleum Corporation
1293 Eldridge Parkway
Houston,
Texas
77077
United States
Other Info (opening hours):
Mailing Address:
CITGO Petroleum Corporation
P.O. Box 4689
Houston, TX 77210-4689
Shipping Address:
1293 Eldridge Parkway
Houston, TX 77077-1670
How Good is Citgo's Customer Service?
Summary of Citgo Customer Service Calls
636
TOTAL
CALLS
CALLS
02:26
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Citgo?
Payments and Charges Question:
- “Pending transaction”
- “Overcharge”
- “Overcharged”
Cards Question:
- “To get pre-authorization removed from my card”
- “Credit card not working”
- “My card credit”
Staff Question:
- “Report unprofessional employees”
- “Very rude and disrespectful employee.”
- “Poor customer service”
Request for Information Question:
- “Ask a question”
- “Check on online application”
- “Pissed off about and employe of yours his coustmer service skills iz terrible im thinking about suing or protestin maybe both”
Account Question:
- “Money taking form my account”
- “Recover rewards login”
- “Need accounts payable”
Refund Question:
- “Need money back.”
- “I've been trying to receive my refund check for over 2 weeks since August. I need accounts payable. I was told they are the ones holding up my refund.”
- “Refund”
Product/ Service Question:
- “Ripping me off and people as well constantly and the food is bad milk every single time I buy it it's sour”
- “A girl that's works their boyfriend out a gun in me and my wife's face and chased me around parking lot owner named Chris didn't fire that girl or anything”
- “Insurance coverage”
Employment Question:
- “W-2”
- “W2s”
- “Still haven't received my last paycheck”
Shipping and Delivery Question:
- “I bought gas and citgo station yesterday the $16 I didn't get the gas I pulled off before I got my gas I came back and I talked to him he said he put the gas the money back on my card $14.48 Sandy gave me $1.52 in change can I please get some help wi”
- “Where is my credit card”
- “Lost item”
Website/ Application Question:
- “I filled out one of your applications. It told me I was eligible did not receive my card been over 10 days.”
- “Fix your site”
- “Made a mistake on my application I put monthly income”
Activation/ Cancellation Question:
- “Denied alcohol sale with expired license due to SOS canceling my renewal appointment because of pandemic”
Other Question:
- “Cashier threatened to kick my teeth in”
- “Terrible employee”
- “Bad gas that messed my car up”
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Citgo