Citgo Phone Numbers and Emails

Toll-Free Number:

  • (800) 423-8434
Send Message

Customer Service:

  • (866) 926-5615
    CITGO Fleet card
  • (855) 598-4879
    CITGO Rewards® Card
  • (800) 331-4068 ext 2
    For questions about our lubricants
  • (800) 248-4684
    Lubricants Product Answer Line
  • (888) 246-2582
  • (800) 331-4068

Emergency/ Hotline:

  • (832) 486-4700
    MEDICAL EMERGENCY
  • (800) 424-9300
    SPILL EMERGENCY

Headquarters:

  • (800) 992-4846

Media:

  • (361) 844-4120
    CITGO Corpus Christi Christina Cisneros-Guzman
  • (337) 708-8039
    CITGO Lake Charles Dana Keel
  • (832) 486-5250
    Corporate April Andrews
  • (832) 486-4898
    Corporate Ray Fohr
  • (832) 486-5764
    Press Inquiries
  • (361) 844-5243
  • (337) 708-7252
  • (630) 257-4531

Citgo Emails:

Customer Service
Lubricants Product Information
General Info
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails
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Contact Information

Citgo Website:

Citgo Help Center:

Corporate Office Address:

CITGO Petroleum Corporation
1293 Eldridge Parkway
Houston, Texas 77077
United States

Other Info (opening hours):

Mailing Address:

CITGO Petroleum Corporation

P.O. Box 4689

Houston, TX 77210-4689


Shipping Address:

1293 Eldridge Parkway

Houston, TX 77077-1670

More contact details

Citgo Rating Based on 80 Reviews

Rating details

1.7
more details
Customer service
Diversity of Products or Services
Website
Reliability

Rating stats

Rating trend

How Good is Citgo's Customer Service?

Klynn Pbv
Klynn Pbv
Feels Satisfied | Dec 15, 2023

Good results and fast

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Kadrian Ofr
Kadrian Ofr
Feels Satisfied | Dec 05, 2023

Great

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Dyshawn Xni
Dyshawn Xni
Feels Disappointed | Aug 16, 2023

I need help to contact corporate, my car was damaged in citgo lot

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Joe H Pja
Joe H Pja
Feels Disappointed | Jun 22, 2023

The customer service was really bad and I was called a n***** or as you would say it the n word

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Marcel D Prg
Marcel D Prg
Feels Disappointed | Mar 20, 2023

the Citgo agent could not help me because the issue appears to be with the store computer of the pump I want to use - my card was declined and the Citgo agent could not do anything about it - the store owner is trying to figure out what needs to be done to get the pump to recognize our card - pretty frustrating to set up a Citgo card and find it doesn't work

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Summary of Citgo Customer Service Calls

636 TOTAL
CALLS
02:26 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Citgo?

Payments and Charges Question:

  • “Pending transaction”
  • “Overcharge”
  • “Overcharged”

Cards Question:

  • “To get pre-authorization removed from my card”
  • “Credit card not working”
  • “My card credit”

Staff Question:

  • “Report unprofessional employees”
  • “Very rude and disrespectful employee.”
  • “Poor customer service”

Request for Information Question:

  • “Ask a question”
  • “Check on online application”
  • “Pissed off about and employe of yours his coustmer service skills iz terrible im thinking about suing or protestin maybe both”

Account Question:

  • “Money taking form my account”
  • “Recover rewards login”
  • “Need accounts payable”

Refund Question:

  • “Need money back.”
  • “I've been trying to receive my refund check for over 2 weeks since August. I need accounts payable. I was told they are the ones holding up my refund.”
  • “Refund”

Product/ Service Question:

  • “Ripping me off and people as well constantly and the food is bad milk every single time I buy it it's sour”
  • “A girl that's works their boyfriend out a gun in me and my wife's face and chased me around parking lot owner named Chris didn't fire that girl or anything”
  • “Insurance coverage”

Employment Question:

  • “W-2”
  • “W2s”
  • “Still haven't received my last paycheck”

Shipping and Delivery Question:

  • “I bought gas and citgo station yesterday the $16 I didn't get the gas I pulled off before I got my gas I came back and I talked to him he said he put the gas the money back on my card $14.48 Sandy gave me $1.52 in change can I please get some help wi”
  • “Where is my credit card”
  • “Lost item”

Website/ Application Question:

  • “I filled out one of your applications. It told me I was eligible did not receive my card been over 10 days.”
  • “Fix your site”
  • “Made a mistake on my application I put monthly income”

Activation/ Cancellation Question:

  • “Denied alcohol sale with expired license due to SOS canceling my renewal appointment because of pandemic”

Other Question:

  • “Cashier threatened to kick my teeth in”
  • “Terrible employee”
  • “Bad gas that messed my car up”

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