I experienced a defective air pump at CITGO service station at 510 W 31st ST in Chicago Illinois. I used it before, but today (Jul 28) my tire wasn't inflating.
It's a new pump and very efficient. I complained to the staff and my fee was returned so I could use the other pump. She insisted that the defecting pump was working but because it was modern technology some users were conversant with its usage. It was not working.
However it is different from the older models of pumps in that it allows you to select your tire pressure and as you fill it with air , it tells you how much pressure is in your tire on a display at the pump.
It beeps when you have reached the pre-set tire pressure. In general, where do you go to report issues with franchisees?
Review about: Citgo Customer Care.
Reason of review: Poor customer service.
Preferred solution: FRANCHISE TO CONTACT AIR PUMP COMPANY FOR SERVICE.