CITGO - What kind of managemant!

Today the 02/20/2016 I went to get an oil change for my car @ oil express #3808 I pop my hood up, then the "the guy in charge" name Ralph tells me that my dipstick it's stuck.I checked it and he tells me to give it a try, which I did ( I did not try to do it hard) the thing brakes.

He tells the other workers that's why he doesn't do because he knows what happens. By his comments it made me feel like a fool. I asked him why he didn't told me that would happen. He did not apologize, he just was in his ego.

That is an exactable for a manager to make and give that type of service.

He has to be the example for his crew.It will be my last time I making any time service for your company thanks this person.

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  • What I liked
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  • What I disliked
    • Poor custumer service

Reason of review:
Poor customer service
Product or service
Citgo Oil Change
Review category
Service Centers and Repairs
review #794258
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Feb 20 #1115105 Columbia, South Carolina

He had you try to remove the dipstick because it felt it and it was stuck and, since you are the owner, it is your responsibility if it breaks---which it did. Now you know who the smart one is and it ain't you.

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